Full Time 38 hours to include alternate Weekends, Saturday and Sunday
The ideal candidate must have proven experience in a customer services position. You will need an excellent knowledge of customer services best practice, outstanding communication and interpersonal skills with a friendly, warm and welcoming personality and the ability to perform under pressure. You will need good computer and numerical skills and be confident in supporting a team to drive the daily routines of the department; providing excellent customer service with a friendly and approachable manner and ready to help whether on the shop floor, telephone or online.
About the Role
You will be assisting the department by supporting the daily routines; both in terms of the customer experience and the management of the cash office. Key responsibilities include; the smooth operation of the checkouts, customer services desk, reconciliation and banking of daily takings. The ideal candidate will have solid communication and interpersonal skills with a friendly, energetic personality and the ability to perform under pressure.
– Interest and enjoyment in working with people
– Polite and patient personality
– Numerical skills
– Ability to plan
– Scheduling shifts and holidays
– Able to work calmly under pressure
– IT skills – Excel, Word, working with business systems
– Daily reconciliation and banking
– Till and Customer Service Desk operation