Full Time 38 hours a week to include alternate weekends, Saturday and Sunday
The ideal candidate must have proven experience in a senior customer services position. You will need an excellent knowledge of customer service best practices, outstanding communication and interpersonal skills with a friendly, warm and welcoming personality and the ability to perform under pressure. You will need good computer skills, be commercially aware and have an analytical mind and familiarity with data analysis for this leadership role. This role requires a decisive and quick thinking personality to ensure the smooth running of the department’s daily operation through motivation and support of your team.
About the role
You will be organising all department operations and allocating responsibilities across the wider team while remaining a key team player. You will be managing and guiding staff towards maximum performance and responsible for the departments daily routines; both in terms of the customer experience and the management of the cash office. Key responsibilities include; the smooth operation of the checkouts, customer services desk, reconciliation and banking of daily takings. As the customer services team leader it is important to build and maintain a network of relationships within the community to support public relations.
– Interest and enjoyment in working with people
– Polite and patient personality
– Numerical skills
– Ability to plan
– Able to work calmly under pressure
– IT skills – Excel, Word, working with business systems
– Responsible for scheduling shifts and holidays
– Daily reconciliation and banking
– Till and Customer Services Desk operation