Haskins Refund and Exchange Policy


Last updated: 15.10.2020


Although we are committed to selling high-quality products, we appreciated that sometimes you may change your mind and there may be times when products need to be returned.

Please make sure that you check your items carefully before you leave the centre. We also recommend that you keep your receipt, as you will need proof of purchase should you need to return products.

Christmas Gift, Returns policy

Unwanted and incorrect goods purchased between 18th October – 24th December 2021 may be returned until the 25th January 2022.

All other conditions remain the same as our standard refund and exchange policy.


Refunds and Exchanges

We are happy to exchange or refund unsuitable merchandise within 28 days of purchase with a valid receipt.
Items must be returned unused, in their original packaging with all product tags.

Refunds will be made via the original payment method. Where you have paid for products using a gift card, or part-paid using a gift card, refunds will be made to the equivalent value on a gift card.

Items returned without a receipt will be issued a credit note to the value of the last known selling price.
Please note we do not exchange Gift Cards or food products.


Faulty products

If you return a faulty product within 30 days with a valid receipt, you will receive a full refund using the original payment method. After 30 days and up to 1 year, we will endeavour to offer a repair (if within the first 6 months) or offer an alternative. If this is not possible we will refund your original purchase price as detailed on your receipt.

If you do not have a valid receipt or proof of purchase, we will provide a refund to the last known selling price. Furniture and BBQ products will have their own manufacturers' guarantee.

Haskins reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product.