Haskins Garden Centres’ Privacy Policy

2. Who We Are

We are Haskins Group Limited, a company registered in England (Company No 03901816).

The registered address is Haskins Head Office Building, Longham, Ferndown, Dorset BH22 9DJ.
The group incorporates:

• Haskins Garden Centres Limited (Company No 03368084)
• Birdworld Limited (Company No 00601922)

Haskins Garden Centres Ltd is listed on the Information Commissioner’s Register under numbers Z5870771.

All comments, queries or requests relating to our use of your personal information are welcomed:

• By e-mail - privacy@haskins.co.uk
• By post – Data Protection Officer, Haskins Garden Centres Ltd, Head Office Building, Longham, Ferndown, Dorset BH22 9DJ

If you have any questions about this Privacy Notice, please contact the Data Protection Officer using the contact details above.

 

3. Information We Collect

Customer Personal Information:
We may collect:

• Name, address and contact details
• Date of Birth (where provided)
• Haskins app details
• Account login credentials
• Customer service enquiries
• Marketing preferences

Purchase Information:
We may collect:

• Products purchased
• Order history
• Returns and refunds information
• Transaction records
• Loyalty stamps and rewards activity

Online Information:
When you use our website or app, we may collect:

• IP address
• Device information
• Browser type
• Operating system
• Location information (if enabled)
• Website usage data
• App usage data
• Cookie and tracking information

Employee and Recruitment Information:

We may collect and process information relating to employees, workers, contractors and job applicants, including:

• Name, address and contact details
• Date of birth
• National Insurance number
• Right to work documentation
• Recruitment and applicant information
• Employment history and qualifications
• Payroll and pension information
• Bank account details
• Absence and sickness records
• Performance and training records
• Disciplinary and grievance records
• Emergency contact details
• CCTV images where applicable
• IT system and device usage records

Some information may be classified as special category personal data, such as health information required for employment-related obligations.

CCTV & Facewatch:

Our stores operate CCTV and some stores operate Facewatch for:

• Crime prevention
• Security
• Customer and employee safety

 

4. How We Use Your Information:

We use your information to:

Provide Products and Services:

• Process transactions
• Deliver on line orders
• Manage customer accounts
• Process refunds and returns
• Administer app programmes

Improve Customer Experience:

• Personalise offers and promotions
• Provide product recommendations
• Improve our stores, website and app
• Analyse purchasing trends

Customer Service:

• Respond to enquiries
• Handle complaints
• Provide after-sales support

Employees, Workers and Job Applicants:

• Recruit and assess candidates
• Manage employment contracts
• Process payroll and pensions
• Administer benefits
• Manage performance, training and career development
• Equality monitoring
• Meet health and safety obligations
• Manage absence and wellbeing support
• Conduct workforce planning
• Protect company systems and assets
• Comply with legal and regulatory obligations

Marketing:

Where permitted by law, we may use your information to:

• Send newsletters
• Send promotional offers
• Notify you of events and competitions
• Provide personalised marketing

You can opt out of marketing at any time.

Legal and Security Purposes:

We may use your information to:

• Prevent fraud
• Detect criminal activity
• Protect our systems
• Meet legal obligations

 

5. Our Legal Basis for Processing

Under UK GDPR ruling, we rely on one or more of the lawful bases:

Purpose	Legal Basis
Processing Orders	Contract
Customer Accounts	Contract
Haskins App	Contract
Customer Support	Contract/Legitimate Interests
Fraud Prevention	Legitimate Interests/Legal Obligation
Recruitment Activities	Legitimate Interests/Contract
Employment Administration	Contract
Payroll and Pensions	Legal Obligation/Contract
Financial Records	Legal Obligation
Website Analytics	Consent (where required)
Marketing Emails	Consent
CCTV/Facewatch	Legitimate Interests

 

6. Marketing Communications

We may send marketing communications by email, SMS, post or app notifications where:

• You have consented, or
• We are legally permitted to contact you about similar products and services

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Adjusting app settings
• Contacting us directly using privacy@haskins.co.uk email

Opting out of marketing does not affect transactional communications relating to your orders or account.

 

7. Haskins App

If you use our Haskins app programme, we may collect and use information relating to:

• Membership activity
• Store visits
• Purchase history
• Reward redemptions
• Saved preferences
• App usage behaviour

This helps us:

• Provide rewards and benefits
• Personalise your experience
• Improve app functionality
• Offer relevant promotions

 

8. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies. These help us to:

• Operate our website
• Remember preferences
• Measure website performance
• Improve customer experience
• Deliver targeted advertising

Further information is available in our Cookie Policy, that can be found on our website.

Employees using company computer systems, intranet services or staff applications may also be subject to system monitoring, logging and security controls designed to protect business operations and information assets.

 

9. Sharing Your Information

We do not sell personal information.

We may share your information with trusted third parties including:

• Payment processors
• Payroll and pension providers
• HM Revenue & Customs (HMRC)
• Occupational health providers
• Employment related providers
• IT and hosting providers
• Marketing service providers
• Analytics providers
• Regulatory authorities where required by law

All third parties are required to protect personal information appropriately.

 

10. International Transfers

Some of our suppliers may process data outside of the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK Internation Data Transfer Agreements
• Adequacy regulations
• Approved contractual safeguards

 

11. Security

We take reasonable technical and organisational measures to protect personal information, including:

• Access controls
• Encryption
• Secure payment processing
• Monitoring and logging
• Staff training
• Security testing

Whilst we work hard to protect information, no method of transmission or storage is completely secure.

Access to employee information is restricted to authorised personnel with a legitimate business need. Employment records are protected through role-based access controls, security monitoring and data retention controls.

 

12. How Long We Keep Information

We only retain personal information for as long as necessary. Retention periods may vary depending on:

• Legal requirements
• Tax obligations
• Contractual obligations
• Operational needs

When information is no longer required, it is securely deleted or anonymised.

 

13. Your Rights

Under UK GDPR, you have rights regarding the personal data we process about you, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Withdraw of consent
• Objection to direct marketing

To exercise your rights, contact us using the details in this policy

 

14. Verifying Your Identity

When you exercise one of your rights under GDPR, we are required by law to use all reasonable measures to verify your identity before we can action the request. This will be in the form of supplying a utility bill and photographic evidence such as passport or driving licence.

 

15. Complaints

If you have concerns about how we handle personal information, please contact us first.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Tel No: 0303 123 1113

 

16.  Policy Review

We keep our Privacy Policy under regular review and the latest version will always be available on our website.