The restaurants will be open and serving:

Monday – Saturday 9:00am - 5:00pm
Sunday 10:00am - 4:00pm

We will be limiting the number of customers into both the garden centre and the restaurant in order to maintain social distancing. There will be a host at the entrance to the restaurant who will manage the number of customers permitted into the restaurant.

In order to manage numbers we have installed customer counters into both the garden centre and restaurants that will provide us with accurate customer numbers by destination, to help us manage the process. This will be used in conjunction with radio headsets which our teams will wear to aid communication.

We have reconfigured our tables and seating in order to maintain social distancing. We kindly request customers refrain from moving or pulling tables together.

Our dining areas benefit from being large open spaces with good ventilation.

Tables on the patio will also be spaced at the required distances.

Up to 6 members of your household can visit and sit together in our restaurant. (This can include the person that you have identified as being in your family bubble.)

Within the government guidelines 2 households can meet up and eat inside. They will however need to comply to social distancing, which will mean sitting at a different tables. Whilst we will try to accommodate you, we cannot guarantee that there will be tables available near to each other at all times.

When eating outside, the governments guidelines allow for up to 6 people to meet from different households. Again social distancing measures will need to be observed, and you will need to sit at different tables.

Tables are set at a Covid safe distance and should not be moved or pulled together.

Having evaluated the options and completed risk assessments it was concluded counter service is the safest option for both customers and colleagues when taking social distance requirements into consideration.

The space available and counter screening allows for safe social distanced queuing which reduces the contact points with our team.

At Forest Lodge Garden Centre we will be operating a table service system as their servery area does not allow adequate space for queuing and congregating.

We are limiting overall numbers into the restaurants, firstly into the servery area where there will be defined markers on the floor for customers to queue at a 2M social distance.

We have installed screens in front of food service counters and till points.

Tables and seating has been reconfigured to maintain social distancing. We kindly request customers to refrain from moving or pulling tables together. There are also many tables where more space is available.

We have also installed customer counters into both the garden centre and restaurants that will provide us with accurate customer numbers by destination, to help us manage the process.

In line with the Government’s recommended NHS Test and Trace scheme, we are required to collect details of every household party who visits the restaurant and keep these details for a period of 21 days.

To prevent you having to provide information every time you visit, we have created an Easy Access Card. Once registered you simply ‘scan in’ whenever you visit.

By accepting this card you agree that we can hold your details for longer than 21 days. The details we collect will be kept solely for the purpose of Easy Access into the Restaurant and will not be used for any other purpose. Your details will only be shared if requested for the Government’s recommended NHS Test and Trace scheme, and will be stored in line with GDPR requirements. Once there is no longer requirements for Test and Trace your details will be deleted.

Should you wish to cancel this service, simply email enquiries@Haskins.co.uk, with ‘Restaurant Card, in the subject line. Your records will then be destroyed after 21 days and your card will no longer work. If you wish to revisit the Restaurant you will then be asked to give your details again on entering.

Although this scheme is voluntary, we are encouraging all customers to share their details in order to support NHS Test and Trace. We will ensure that the details provided will only be used where necessary to help stop the spread of COVID-19.

We have implemented additional cleaning and sanitising of all hard surfaces, especially tables, counters and touch points as recommended by Environmental Health and as detailed in our Food and Safety policy.

Sanitising stations have been provided for our customers throughout the dining area and we are encouraging guests to make regular use of them.

We have reinforced the importance of frequent hand washing and our existing health and food safety policy protocols with all team members. Reminding all our team members of the Public health advice that if they feel unwell they are to seek medical advice and not come to work.

Covid-19 specific risk assessments have been conducted for all key areas prior to opening.

This is in addition to our already stringent Food Safety standards and 5 Star Food Hygiene rating which is held by all our restaurants.

Covid-19 is a respiratory illness. It is not known to be transmitted by exposure to food.

We take food hygiene and food safety very seriously.

Each centre holds a 5 Star Food Hygiene Rating, the highest that you can receive from the Food Standards Agency.

There will be no open food in our restaurants, all food will be served with minimum contact between customers and team members.

We will be operating a limited menu on opening.

We have implemented a new coffee ordering system to speed up the coffee service, this will speed reduce queuing time. All counters have been screened off to ensure separation between customers and team members.

In our kitchens, processes have been put in place to ensure our colleagues can work safely. At the servery counters, colleagues have clear work zones to enable social distancing.

PPE will be worn by all colleagues where we have identified a risk, or where social distancing may not always be possible.

Covid-19 is a respiratory illness. It is not known to be transmitted by exposure to food.

Payment is by card only. Contactless limits are £45.00. Apple Pay £500.

No cash will be accepted.

We can also accept Haskins Gift cards.

The toilets are open. We have put extra cleaning measures in place and are reminding customers about handwashing and social distancing.

We are asking customers to give-way to customers coming out of the toilet corridor.

Unfortunately, while we are managing social distancing measures we can only accommodate Guide Dogs and Service Dogs.

Play areas are currently closed while we revaluate the new guidelines and consider appropriate measures to keep them safe.

We do not permit smoking or vaping on the premises.